OUR STORY
Built by someone who lives the problem
Handover was created by a Technical Project Manager working inside an MSP — because the reporting problem is real, and no existing tool solved it properly.
FOUNDER
Lewis Williams
Technical Project Manager & Founder
I started Handover because I was spending every Friday afternoon doing the same thing — pulling ticket data from HaloPSA, writing client update emails, compiling action logs, updating risk registers.
The same work, every week, for every client. Hours of it.
I looked for a tool that understood MSP delivery workflows, integrated with HaloPSA, and produced outputs that actually sounded like a real PM wrote them. Nothing existed.
So I built it.
Handover is what I use every week at work. Every feature exists because it solved a real problem in a real MSP delivery team.
I'm 18. I work full time as a Technical Project Manager at Panacea Group in Birmingham. I built Handover in the evenings and weekends because the problem was worth solving.
“Every MSP delivery team deserves to spend their time delivering — not writing about delivering.”
Handover exists to eliminate the administrative burden of MSP reporting. Not to replace project managers — to give them their Friday afternoons back.
What we stand for
Built for practitioners
Every feature is validated against real MSP delivery workflows. If it doesn't save time in a real team, it doesn't ship.
Honest and transparent
No fake testimonials, no inflated claims. The product speaks for itself or it doesn't. We'd rather under-promise and over-deliver.
Privacy by default
Your ticket data is processed to generate outputs and never stored. Your clients' information stays yours.