What each tool does
BrightGauge
BrightGauge is a dashboard and KPI platform for MSPs. It connects to many data sources and helps teams build visual gauges for NOC walls, internal reviews, and client-facing dashboards.
Handover
Handover is a managed service provider reporting tool focused on narrative client reports: weekly updates, QBR packs, and scheduled delivery from HaloPSA or ConnectWise — without designing dozens of gauges first.
Handover vs BrightGauge at a glance
| Feature | Handover | BrightGauge |
|---|---|---|
| Pricing | From £29/mo (Professional) | Typically higher per-seat dashboards |
| PSA integration | Native HaloPSA & ConnectWise | Broad integrations; dashboard-first |
| Report generation | Narrative client reports from live tickets | Dashboards & gauges; less narrative focus |
| Scheduling | ✓ | ✓ |
| AI-powered outputs | ✓ | Limited narrative AI |
| Client portal | Client portal (Enterprise beta) | ✓ |
| Setup time | Minutes — connect PSA & generate | Days–weeks of dashboard design |
Who each tool is best for
Choose BrightGauge if…
You need rich visual dashboards, custom KPI libraries, and NOC-style displays across many integrations — and you have time to design and maintain gauge sets per client.
Choose Handover if…
Your bottleneck is weekly client reporting: PMs spending hours writing updates, inconsistent tone, or missed sends. Handover automates written reports from PSA ticket data for UK MSPs and APAC MSPs on ConnectWise reseller programmes.
See pricing or book a demo.
Frequently asked questions
Is Handover a BrightGauge alternative?
Handover is an MSP reporting tool alternative to BrightGauge if your primary need is automated client-facing narrative reports from PSA data — not building internal KPI dashboards. Many teams use Handover specifically to replace weekly manual client emails.
BrightGauge vs Handover — which is better for client emails?
BrightGauge excels at visual dashboards for internal and client views. Handover is optimised for written client updates, QBR packs, and scheduled report delivery from HaloPSA or ConnectWise ticket data.
Do UK MSPs use Handover instead of BrightGauge?
Yes. UK MSPs are our primary market. Teams that only need consistent weekly client communication often choose Handover for speed and lower operational overhead than maintaining gauge libraries.
Can I try Handover before switching?
Start a 14-day free trial or book a demo. Connect your PSA and generate a real report from your data before you commit.