Compare
Handover vs customer success platforms
Customer success platforms are excellent at what they were built for: software companies watching how customers use their product. An MSP's clients do not log in to your product. They raise tickets, sign contracts and renew, and that is what Handover reads.
Read-only. Results in about a minute.
Side by side
customer success platformsHandover
- Built for
- SaaS companies
- MSPs on HaloPSA or ConnectWise
- Data it needs
- Product usage events, CRM, integrations to build
- Your PSA, with a read-only key
- Time to value
- Weeks to months of implementation
- About a minute for the first scan
- Signals
- Logins, feature adoption, NPS
- Response times, ticket volume, backlog, contacts, contracts, margin
- Proof to clients
- Not included
- Value Receipts for every decision-maker
- Pricing
- Usually per seat, often five figures a year
- £499 a month, unlimited users
Where customer success platforms are the better fit
- If you also sell your own software product and track how customers use it.
- Large customer success teams that need playbook automation across many systems.
Questions
Could we make a customer success platform work with PSA data?
Possibly, with a data pipeline, mapping and someone to maintain it. Handover reads the PSA directly and is already tuned to what PSA data means.
Do we need a customer success team to use Handover?
No. It is built for owners and account managers who do client care alongside everything else. One list a week, most valuable first.
Can we try it before talking to anyone?
Yes. Run the free scan on your own PSA. No card, nothing to cancel.
See the difference on your own clients.
Free, read-only scan. Results in about a minute.