Solutions · Use Case

Your Projects Are Progressing. Your Clients Should Know That.

Start delivering better project communication today

Project delivery is where MSPs earn their reputation. Not just by completing the work, but by keeping clients informed and confident throughout. A project delivered on time with poor communication leaves a client less satisfied than a project that runs slightly over with excellent communication.

The communication is part of the delivery. And right now, most MSPs are doing it manually.

Handover automates every client-facing project update so your project managers can focus entirely on delivery.

The Gap Between Delivery and Perception

Your project managers know exactly what is happening on every active project. They know which tasks are complete, which are in progress, which are blocked, and what the critical path looks like for the next two weeks.

Your clients know almost none of this. They know the project started. They know it should finish by a certain date. In between, they are largely in the dark unless someone takes time out of delivery to write them an update.

That gap creates anxiety. Clients who are not regularly updated assume the worst. They start questioning whether the project is on track. They raise concerns that require senior time to address. They lose confidence in the MSP even when the delivery itself is going well.

Handover closes that gap automatically.

Automated Weekly Project Updates

Connect Handover to your PSA, select your active projects, and set a weekly schedule. Every week your client receives a professional project update covering completed tasks, current progress, upcoming milestones, open risks, and required actions.

Written in plain English. Formatted professionally. Sent automatically.

Your project manager does not write it. Your account manager does not chase for it. It goes out on schedule regardless of how busy the week was.

Every Project Metric Your Client Needs

Completion Percentage
Visual progress indicator showing how far through the project you are, based on completed versus total tasks in your PSA.
Milestone Summary
What was completed this week. What is coming up next. Clients see forward momentum without needing to understand the underlying task structure.
RAG Status
Green, amber, or red project health indicator calculated from task completion rates, overdue items, and open risks. Clients understand immediately whether the project is on track.
Open Risks and Actions
AI-identified risks from current project data, and a clear list of any actions required from the client side. Nothing gets missed. Nothing gets buried in a ticket note.

Push Updates Back to Your PSA

When Handover generates a project report, it can automatically push a summary note back to the relevant project in HaloPSA or ConnectWise. Your PSA stays current without any additional manual entries from your team.

Consistent Delivery Communication Across Every Project Manager

Every project manager has a different communication style. Some write detailed updates, some write brief ones. Some send them on Monday, some on Friday. Some are client-friendly, some are technical.

Handover standardises the output. Every project update from every project manager on your team looks professional, reads consistently, and goes out on time. Your clients experience a level of delivery communication consistency that most MSPs cannot achieve manually at scale.